Terms and Conditions

Acceptance of Terms – When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.

ECOCANA (also known as ECOCANA SDN BHD) reserves the right to change or modify these Terms at any time and in its sole discretion. Your continued use of the Sites will confirm your acceptance of the revised Terms. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply to your use of the Sites. If you do not agree to the amended Terms, you must stop using the Sites. Any use of the Sites in violation of these Terms may result in, among other things, termination of your account.

This page, together with the documents referred to on it, tells you the terms and conditions (these Terms and Conditions) on which we supply any of the products (each a Product) listed on our website www.ecocanasports.com (hereinafter referred to as ‘the Site’) to you.

Your Conduct and Use Limitation

You shall not carry out any act or omission or procure any act or omission which would:
(a) disrupt, impair or interfere with, alter or modify this website or its software;
(b) act in a way that affects or reflects negatively on us or anyone else;
(c) collect or attempt to collect any information from others including, without limitation, personally identifiable information, without such party’s prior consent;
(d) engage in any activities in such a manner as to expose ECOCANA or any third party to liability or adversely affecting the name, reputation or business of us or any such third party;
(e) commit a crime or in the course of committing a crime or for an unlawful purpose to do any act that may damage the network or systems or cause the quality of ECOCANA to be impaired;
(f) violating or attempting to violate the security of the website;
(g) Cause any illegal, offensive, defamatory material to be placed on or associated with this website;
in breach of any copyright, trade mark, privacy, confidence, or any other third party right;
(h) cause any inconvenience to ECOCANA, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’).


We attempt to be as accurate as possible and eliminate errors on the Sites; however, we do not warrant that any product, service, description, photograph or image, pricing (both physical store and online store) or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on the Sites, in an order confirmation, shipping calculation, in processing an order, delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund.

Pricing & Availability

All prices are shown in RM (Ringgit Malaysia) which adjusted to 0% GST (from 1st June 2018); shipping and handling charges are additional. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice and you agree that taxes/shipping cost may be adjusted from the amount shown on the billing screens. Several factors may cause this, such as variances between processor programs. Additionally, many products displayed on our Sites are also available in ECOCANA physical store while supplies last, but you should not assume that what you see on the Sites can always be seen in our physical store. Prices displayed on the Site may vary from those in the physical store or from physical store-advertised prices.


When making an Order, you must register as a guest or user account on our Site and you must follow the instructions on our site as to how to make your Order and for making changes to your prospective Order before you submit it to us.

Irrespective of any previous price you have seen or heard, once you select a Product that you wish to Order, you will then be shown or told (on the Site) the charges you must pay including taxes, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the Site, all charges are in the currency then in force in Malaysia (RM).

Shipping & handling

When we ship to you or per your directions, you agree to pay the shipping and any handling charges shown on the Sites when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice. When you ask us to ship to an ECOCANA store for pick-up, shipping is free (however, some exclusions may apply, and we reserve the right to add shipping and handling charges once we post them on the Sites). Generally, shipping is by standard ground delivery. Any shipping or handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination contracts, including orders shipped to an ECOCANA store for pick-up. Any domestic shipping times (3-10 working days) and international shipping (5 – 12 working days) shown on the sites are estimates only – actual delivery dates may vary. We reserve a right to switch to other international courier service company in the event of over-dimension / over-weight parcel that not able handled by the selected courier service company.

You agree that you will not obtain or direct shipment of product for export.

Product reviews

We may provide specific opportunities for you to tell ECOCANA and other ECOCANA members or users what you think about our products or services (“Product Reviews”). If you take advantage of such a Product Review opportunity, you agree to state your opinions lawfully, honestly and in good faith and to reveal to others any conflict of interest or relationship that might influence your views (e.g., if someone is paying or giving you something for free to encourage you to comment, you agree to make appropriate disclosures). All Product Reviews are strictly the opinion of the user posting such reviews, and ECOCANA does not endorse or approve any such reviews or have any responsibility or liability for the accuracy, appropriateness or content of such reviews. Finally, we may use a third party to “power” or provide the opportunity to review products or services. In that case, you will also need to review the terms of service for that third party’s website, including its privacy policy, to determine whether they are acceptable to you. If they are not, do not use its site or provide Product Reviews.

Voucher code / promotional code

ECOCANA reserves the right to reject your voucher code / promotional code that has been tampered with or found in any way unacceptable. Voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only. Customer is responsible to keep the voucher card in good condition to avoid invalidity. Voucher code / card is only valid for online purchase only. Every voucher is not transferable or exchangeable with other customers.

Click here for Returns & Refund Policies.

NOTE: Violations of system or network security may result in civil or criminal liability. Please check our Terms of Use periodically for changes as we reserve the right to change the terms and conditions of sale at anytime.

Last update May 2020